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COVID-19 updates

What is the status of the event I bought tickets for?
Due to the measures taken by the Belgian government to combat the coronavirus (COVID-19), many events cannot take place on the scheduled date. You can consult the list of events affected by the corona crisis on the Tele Ticket Service website. This list is updated regularly. If the event for which you bought tickets does not appear in the list, it means that the organiser has not yet provided concrete information about the status of the event.

I have tickets for an event that has been moved. What can I do now?
If an event is rescheduled, all ticket buyers are notified via e-mail. Without further notice, tickets remain valid for the new date. If you cannot attend, you will find a link to the refund form in the e-mail.

I have tickets for an event that has been rescheduled to a date yet to be determined. What can I do now?
If an event is rescheduled and the new date is not yet known, we ask you to keep your tickets anyway. As soon as the new date is known you will receive a new e-mail.

I have tickets for an event that has been cancelled. What do I do now?
If an event is cancelled, ticket buyers will receive the necessary information for a refund via e-mail.

General info

What is the address of Stadsschouwburg Antwerpen?
Theaterplein 1, 2000 Antwerp

Do minors need to be accompanied?
Minors may enter the venue without being accompanied by an adult. However, Stadsschouwburg Antwerpen cannot be held responsible for these minors under any circumstances.

Can children enter for free?
No, every person needs a ticket to get in. Children are not allowed to sit on the lap. Depending on the concert or the nature of the show, there are sometimes special prices for children, so always contact Tele Ticket Service.

I have lost something during the event. Who can I contact to report this?
You can immediately address a steward or hostess in the venue to report lost objects. If you notice that you have lost something after the event, you can always enquire via our administrative department. You can reach us every working day from 9.00 a.m. to 6.00 p.m. on the phone number +32 3 400 69 69. You can also send an e-mail to info@stadsschouwburgantwerpen.be to inquire about your belongings. If your belongings are found, you can pick them up from the reception desk at our offices.

Can I do a student job at Stadsschouwburg Antwerpen?
Not during the summer festival season, as few events are organised then. During the rest of the year we are always looking for stewards and hostesses. Mail your motivation to info@stadsschouwburgantwerpen.be. If you are eligible, we will invite you for an introduction as soon as possible.

If you are a member of a non-profit organisation, you and other members of your organisation can come and work at our bars during events to earn some extra money. To find out how this works and whether you qualify, send an e-mail to katrien.verheven@sportpaleisgroup.be.

Tickets & reservations

When will ticket sales for an event start?
The time of the start of ticket sales for a particular event will be announced through this website, our social media and other media channels. You can also subscribe to our newsletter for information on upcoming events.

How can I buy tickets?
Tickets for all events in Stadsschouwburg Antwerpen are sold via Tele Ticket Service www.teleticketservice.com.

To book online, click the ticket button of the event of your choice on the Tele Ticket Service website. You will also find the ticket link as a button on the venue’s website. If there is no ticket button visible on the Tele Ticket Service website, this means that the sale did not start yet. The start of the ticket sale is stated on the event page.

Tickets for shows in Stadsschouwburg Antwerpen can also be bought directly from our box office, which is open Tuesday to Friday from 12 noon to 6 p.m. and on Saturday from 12 noon to 4 p.m. The box office is closed on Sunday and on Monday. Please note that there are other opening hours in July and August.

If an event is not sold out, you can also buy a ticket at the box office just before the start of it. The box office opens about 1 hour before curtain-up. However, priority will be given to people who have already reserved tickets. For information on whether or not box office sales are available just before the start of the event, please check the TIMING information published on the website a few days before the event. Please note that tickets purchased at the box office are subject to an additional service charge of 2 euros per ticket.

Do not buy tickets on the street or through alternative websites (viagogo, ticketswap). You will pay too much and there is a good chance that the tickets are forged and you will be denied access.

Can I pay for my tickets with culture cheques?
Stadsschouwburg Antwerpen does not accept culture cheques.

Can I pay for my tickets at the box office with a bank card?
You can pay cashless and even contactless with your bank card, your smartphone or the Sportpaleis Group Cashless Card.

I am a visitor with reduced mobility, how can I buy tickets?
The theatre has specially reserved spaces for wheelchair users and their companion. Tickets for these spaces cannot be bought online. Book your places by phone at 03/400.00.34 (from abroad +32.3.400.00.34) or contact us via the contact form. You can also buy these places at the box office, but it is best to contact the venue in advance to check whether any places are still available. There is space for one accompanying person per wheelchair user. Tele Ticket Service will be happy to check whether exceptions can be made to enable families to be seated together, but unfortunately (especially for larger groups) this is not always possible.

As a visitor with a hearing impairment, I would like to book a ring wire seat, how can I buy my ticket?
Stadsschouwburg Antwerpen has a ring wire for hearing impaired visitors. It is located on the ground floor, from row 7 to row 24, including the side blocks. If you would like to reserve a seat, please contact Tele Ticket Service by telephone on 03 400 00 34 (from abroad +32 34 0000 34) ) or by sending an e-mail to service@teleticketservice.com and clearly state that you would like to reserve a seat in the zone for the hearing impaired. You can also buy a seat at the box office, but it is best to contact us in advance to check whether any seats are still available.

Can I choose my own seats?
You cannot choose your own seats when booking online. Seats are allocated automatically according to the “equal allocation” principle. The venue is filled equally, not block by block.

If you would like to reserve specific seats, have a particular preference or would like to find out what the possibilities are, please contact the Customer Experience Center of Tele Ticket Service.

I can order 4 tickets at a time via the website, but these seats are not next to each other. What do I do now?
If the ticketing system cannot allocate seats together (next to each other), then individual seats will be offered. In this case, you will clearly get the message that the seats are not consecutive. This happens particularly at sold-out shows where there is only one seat left here and there. If you want 4 consecutive seats, we recommend that you choose another price category or another date, if possible.

Are there restrictions on the number of tickets per purchase?
In most cases there is a limit of 10 places. This can vary from event to event. For a larger number of tickets, please contact the Customer Experience Center of Tele Ticket Service.

How do I make a reservation for a large group?
Would you like to attend an event with your association or group? That is possible! At many events, groups are also offered great discounts or benefits. For more information, send an e-mail to groups@sportpaleisgroup.be.

When will I receive my tickets?
As soon as you have booked your places, you will receive a booking confirmation and a payment invitation by e-mail or ordinary mail (unless you have opted for payment by bancontact, credit card or (in the Netherlands) i-Deal, in which case you will be immediately directed to the payment site Ingenico). Your reservation is only final after payment. The tickets will be sent to you by post or e-mail after payment. For some events there is a delayed ticket delivery, which means that the tickets are only delivered about four weeks before the event.

What to do if I have not received my tickets, if they are lost or stolen?
Please note that for some events there is a delayed ticket delivery. In that case, the tickets will not be delivered until about four weeks before the event. If you still haven’t received your tickets 1 week before the event, please contact the Customer Experience Center of Tele Ticket Service.

If you ordered online with the data from an (in the meantime) closed mail account or if you entered an incorrect mail address when registering, it is obvious that the e-tickets cannot be delivered. You can try to change the mail address via your account on the Tele Ticket Service website. If this does not work, your paid reservation will of course remain valid and you can pick up your tickets at the box office upon presentation of your identity card. Make sure you have your reservation number at hand.

Tickets sent by post can be replaced in case of loss or theft. This will be done at the box office on the day of the event. Duplicate tickets are reprinted only once. The tickets can only be handed over to the original purchaser upon presentation of his or her identity card.

Invalidate your lost or stolen tickets by contacting Tele Ticket Service one week before the event. This way, third parties cannot use your tickets.

I ordered and paid for my tickets a few days before the event, but I haven’t received them. What should I do?
Tickets will not be sent out if the date of the event is too close for us to register your payment. In that case, you can only pay by credit card and the tickets will be available at the box office. You can pick them up just before curtain-up on presentation of your receipt. The box office is open 1 hour before curtain-up.

If you chose e-tickets that were paid for by credit card, you can print them out yourself or show them at the box office on your smartphone. Didn’t receive your e-tickets? Please check that they have not been delivered to your spam box. Can’t find an e-mail with your e-tickets? Then contact the Customer Experience Center of Tele Ticket Service directly.

Where in the venue can I find my seats?
To find out which seats you can reserve or where exactly you will be seated, consult the seating plan. Click here to see the Stadsschouwburg Antwerpen seating plan. This is a general seating plan. The number of seats and the division into categories may change according to the production. Each organiser decides for himself which seats he allocates which price.

What happens to my ticket if the event is postponed or cancelled?
If the event is postponed, your tickets remain valid for the later date. We will keep you informed via our website and via e-mail of the new date on which we expect you with your ‘old’ ticket. If you are unable to come on that day, you may request a refund. Please contact the seller of your ticket for a refund. If the event is cancelled and there is no new date, then you will be refunded. Please contact the seller of your ticket for that as well.

Can I change my ticket if there are changes in the supporting programme of a concert?
Cancellations and/or changes to the supporting acts of a concert are no reason for a refund or exchange of tickets.

Will my ticket be refunded if I do not use it?
Unused tickets will not be refunded.

When is a ticket invalid?
Your ticket is only valid for the day and time and for the event indicated on the front of the ticket. The ticket is not valid without the barcode and/or if it is illegible.

Do not buy tickets on the street or from auction sites or second-hand ticket sites, as there is a high chance that they are forged. Fake or illegally resold tickets are easily recognisable at the venue’s entrance via the barcode on the ticket.

Can I resell my ticket?
It is forbidden to resell the tickets or provide them to third parties in any way for commercial reasons.

MORE TICKETING FAQ
For other common questions regarding tickets: click here.

VIP Experience

How can I book a VIP Experience?
On the website, go to the event of your choice via the calendar. After you have clicked on this event, you will see the option to purchase a VIP Experience via a button.

You can find a complete overview of all events with a VIP experience in our VIP section.

As a wheelchair user, can I access the VIP areas?
To our great regret, our VIP room Belle Vue is not accessible to wheelchair users by lift. In the theatre itself you can follow the event from reserved places. If you do not need your wheelchair permanently, you can call upon the volunteer staff to find your place. Please inform us in time so that we can make the necessary preparations. If you, as a wheelchair user, would like to reserve a VIP package, please contact the VIP department via vip@sportpaleisgroup.be before placing your VIP order.

Can I also meet the artist if I book a VIP Experience?
Unfortunately not. We rent our venue and everything that comes with it to an organiser, and he is the one in contact with the artist. We can only ensure that you can enjoy the event in the most exclusive way, including various VIP benefits.

Where is the VIP car park?
There are no reserved parking spaces for visitors who bought a VIP Experience in the Sportpaleis Group theatres.

Mobility

Can I get to Stadsschouwburg Antwerpen by public transport?
Stadsschouwburg Antwerpen is located in the heart of the city and is therefore easily accessible by public transport. The nearest tram and bus stops are Nationale Bank, Rubenslei, Stadspark and pre-metro station Meir. The nearest train stop is Antwerpen Centraal. Keep in mind that after events in the evening there are often no train rides back home. So check if you can easily travel back by train. Or try to combine your outward journey with a return journey by carpooling. For more information go to the section Mobility.

Can I easily reach Stadsschouwburg Antwerpen by car and can I easily park there?
Interparking Stadsschouwburg is located underneath Stadsschouwburg Antwerpen. The easiest way to reach this underground car park is via Stoopstraat, its main entrance is Meistraat 4, 2000 Antwerp. The car park is open from 7 a.m to 2 a.m. (exit is possible 24/24). A payment terminal for your parking ticket (only for Interparking Stadsschouwburg) is available in our foyer. You can only pay with Bancontact and Visa.

In the neighbourhood you can also choose from Interparking Inno (Hopland 45, 2000 Antwerp), Interparking Horta (Hopland 24, 2000 Antwerp), Interparking Hopland (Hopland (38)40, 2000 Antwerp) and the Arenberg car park (Oudevaartplaats 2-4, 2000 Antwerp).

Interparking Stadsschouwburg, the car park under the theatre, has 4 parking spaces for disabled visitors (wheelchair users). These are located at the exit, at the far left in the front of the car park. A slight ramp takes you to the Stadsschouwburg. Nearby, Interparking Horta has 5 parking spaces for visitors with disabilities. Arenberg car park has 2.

If you come to the theatre during the weekend, keep in mind the markets that take place on the Theaterplein and around. On Saturdays from 8 a.m to 4 p.m. there is the Exotic Market (not on public holidays). On Sundays from 8 a.m. to 1 p.m. (until 2 p.m. in the summer time period) the Vogelenmarkt takes place (also on public holidays).

Please note that the entire city centre, a part of Linkeroever, large parts of the Singel and the Noorderlaan from Kinepolis onwards fall within the low-emission zone (LEZ) that keeps polluting cars out. The zone is indicated with its own traffic sign.

If you want to avoid the hustle and bustle of the city, we recommend parking your car at one of the P+R sites and taking public transport to the venue. The National Bank, Rubenslei and Stadspark tram and bus stops and the Meir pre-metro station are nearby.

For more information go to the section Mobility.

Course of your visit

When do you open the doors for an event?
We usually open the doors about an hour before the start of the event. This gives you plenty of time to have a drink and find your place. From about half an hour before curtain-up, you will also have access to the theatre hall itself.

In order to facilitate entry into the venue itself and to simplify control, we insist that every visitor has his/her own ticket in his/her hand. This allows for a smooth scanning of your ticket.

As part of the security measures, Sportpaleis Group is tightening up its (hand)bag policy! All bags larger than 21 cm x 30 cm x 10 cm (or 8.27 × 11.81 × 3.94 inch; A4 size) are FORBIDDEN. Backpacks and all kinds of luggage are also prohibited! Strict controls are carried out. If for medical reasons you cannot meet the requested sizes, please contact us in advance via info@stadsschouwburgantwerpen.be.

Is there a cloakroom or can I use lockers?
Yes, you can hand in your coat at our guarded cloakroom, which is located on the right hand side of the foyer. You pay 0.50 euros per piece that you hand in for safe keeping. Please note that bags larger than 21 cm x 30 cm x 10 cm (or 8.27 × 11.81 × 3.94 inch; A4 size) are PROHIBITED.

What if I lose my cloakroom number?
We advise you to take a picture of your cloakroom number. When you lose your cloakroom number, we cannot immediately hand over your personal items. In this case there are 2 options:

Can I eat and drink something at Stadsschouwburg Antwerpen?
Yes, certainly. The bar in the foyer has an assortment of snacks, soft drinks, beer, wine and cava. Own drinks and food are not allowed. You can pay cashless and even contactless with your bank card, your smartphone or the Sportpaleis Group Cashless Card. Please note that, for safety reasons, only PET bottles are allowed in the theatre during a show.

Are there any restaurants near Stadsschouwburg Antwerpen?
Before or after your visit, the restaurants nearby will be happy to welcome you. We recommend Restaurant Taisho, an authentic Japanese restaurant in the heart of the city (Meistraat 35, 2000 Antwerp, tel. 03 275 62 89). Book your table and clearly state that you are combining your meal with a visit to the theatre. The restaurant will then be able to make the correct kitchen planning so that you will definitely be at the theatre on time.

How do I find my seat?
The theatre seats at Stadsschouwburg Antwerpen are located in four zones, each marked by its own colour. In the foyer, you will find the zone indicators for your seats in the theatre (see also the indication on your ticket). There will be staff everywhere to guide you to your seat. To the seating plan

Are we really sitting next to each other with the designation of seats 6 and 8?
The Stadsschouwburg Antwerpen theatre is divided into an even and an odd side. Seats 6 and 8 are therefore indeed next to each other.

Are we allowed to bring drinks and sweets into the theatre itself?
You can bring chips and sweets into the theatre itself, but we ask that you keep it clean and pleasant for everyone. Drinks and all kinds of sweets are available at the bars. For safety reasons, glass bottles are not allowed in the theatre. If you want to bring drinks into the theatre, please buy PET bottles at the bars.

Can I still enter if I arrive late and the show has already started?
This depends on the demands and wishes of the production that is playing at that time, as this can be very disruptive for the artists on stage. We cannot guarantee that you will be able to attend the first part in your reserved seats. You will be able to enter the theatre after the interval (if there is one).

Can I leave the theatre during the show?
Of course you are allowed to leave the theatre, but for security reasons you will not be able to get back in. It is also not pleasant for the other visitors to be disturbed.

Can I leave the building to light up a cigarette during the interval?
With your ticket you can go outside to smoke. It is very important to keep your ticket, otherwise you will not be allowed back in.

Visitors with reduced mobility

Is the venue easily accessible for people with reduced mobility?
Visitors with reduced mobility can use the lift. Places are reserved for wheelchair users and their companion next to the technical area. Wheelchair users can reserve their places by calling 03 400 00 34 (from abroad +32 34 0000 34) or by sending an e-mail to service@teleticketservice.com. Please mention that you want to reserve a place in the area for people with reduced mobility. You can also buy these places at the box office, but it is best to contact the venue in advance to check whether any places are still available. There is space for one accompanying person per wheelchair user. Tele Ticket Service will be happy to check whether exceptions can be made to enable families to be seated together, but unfortunately (especially for larger groups) this is not always possible.

Interparking Stadsschouwburg, the car park under the theatre, has 4 parking spaces for disabled visitors (wheelchair users). These are located at the exit, at the far left in the front of the car park. A slight ramp takes you to the Stadsschouwburg. Nearby, Interparking Horta has 5 parking spaces for visitors with disabilities. Arenberg car park has 2.

Does Stadsschouwburg Antwerpen have a ring wire for the hearing impaired?
Yes, it does. The ring wire is only on the ground floor from row 7 to row 24, including side blocks. The frequency is ‘T’. If you want to reserve a seat in this zone, please contact Tele Ticket Service by phone on 03 400 00 34 (from abroad +32 34 0000 34) or by sending an e-mail to service@teleticketservice.com. Clearly state that you want to reserve a seat in the zone for the hearing impaired.

First Aid

Is there a medical service in Stadsschouwburg Antwerpen?
No, but first aid can always be provided. Do not hesitate to ask for help if necessary.

Facilities

Can I pay cashless?
At every point of sale in each of the Sportpaleis Group venues, you can pay cashless and even contactless with your bank card, your smartphone or the Sportpaleis Group Cashless Card. At all bars, food stands and ticket counters, we accept Bancontact, Maestro, Visa, Mastercard, Google Pay and Apple Pay.

What is the Sportpaleis Group Cashless Card?
The Sportpaleis Group has developed the Sportpaleis Group Cashless Card especially for you for easy and quick payments at the bars, food stands and ticket counters in each of the Sportpaleis Group venues. The card is available at the info desk of the venue and has an initial value of 10, 20 or 50 euros. Once purchased, you can reload it as often as you like with amounts of your choice. The amount remains on your card until it is used. You can check the balance of your card at any bar, food stand and at the recharge points, but also via the app and the Cashless Card website.

Download the app from the Apple App Store or from Google Play.

Does the venue offer earplugs?
There are earplug machines in the venue. The noise production during an event is of course always within the legal level. However, if you experience any nuisance, protect your hearing so that you can continue to enjoy events now and in the future in optimal conditions. You pay 2 euros per set at the earplug machine, but you can get your money back when you hand in your earplugs at the reception desk after the event.

Are there facilities for a visit with toddlers?
We very often have children’s shows in our theatre. If you come to Stadsschouwburg Antwerpen with small children, please keep in mind the following arrangements.

Is there a babysitting service for children?
No, there is not. Why not ask a babysitter?

Which hotel can you recommend
Combine your visit to Stadsschouwburg Antwerpen with an overnight stay in the city. The city on the Scheldt has many tourist attractions and there are plenty of places to stay. We recommend the Radisson Blu Astrid hotel near Central Station. More info

What is allowed/what is not allowed?

Can I bring my own drinks and food to the venue?
You can’t bring your own food and drinks to Stadsschouwburg Antwerpen. This shouldn’t be a problem though, because there are stands in the venue where you can buy all kinds of food and drinks. You can bring along the drinks and snacks available in the venue during the show, but we do ask that you keep the place clean and pleasant for everyone. Please show respect and do not leave any litter in and around the venue. There are plenty of bins in which you can dispose of your rubbish.

Which objects are not allowed inside?
It is forbidden to enter Stadsschouwburg Antwerpen with your own food and beverages, sound recorders, film and photo cameras, fireworks, drones, weapons of any kind and other objects that could pose a threat to security. Abuse will be prosecuted. On entering the venue, you consent to any scanning.

Can I enter with a backpack or large handbag?
As part of the security measures, Sportpaleis Group is tightening up its (hand)bag policy! All bags larger than 21 cm x 30 cm x 10 cm (or 8.27 × 11.81 × 3.94 inch; A4 size) are FORBIDDEN. Backpacks and all kinds of luggage are also prohibited! Strict controls are carried out.

Can I smoke during my visit?
There is a strict no smoking policy in the venue, but you can go outside with your ticket if you want to smoke. It is very important that you keep your ticket, otherwise you won’t be allowed back in. Please respect the surroundings and do not leave any cigarette ends on the ground. Those who do smoke in the venue can be fined up to 300 euros.

Can I film or take photographs during the event?
It is not allowed to take photographs or to film during events, nor to make sound recordings, unless otherwise stipulated by the organiser. Or unless, of course, you are from the press and have a valid press accreditation. In some cases, it is not even permitted to use a smartphone to record video or audio material.

Can I be filmed during an event?
Sometimes an event is filmed. As a spectator, you should take into account that there is a chance that you will be filmed. If you are absolutely opposed to this, you can always report this to the info point in the foyer before the start of the event.

Can I use the logo or name of the event?
Unless written permission has been obtained from the organiser, any commercial use of the name or logo of the event or the artist is strictly prohibited.

Safety

What measures are taken to ensure safety?
As part of the security measures, Sportpaleis Group is tightening up its (hand)bag policy! All bags larger than 21 cm x 30 cm x 10 cm (or 8.27 × 11.81 × 3.94 inch; A4 size) are FORBIDDEN. Backpacks and all kinds of luggage are also prohibited! Strict controls are carried out, also on bringing in prohibited items. When entering the venue, you agree to any scanning. The building is also monitored for compliance with the smoking ban.

More FAQ

Where can I go for further questions?
For questions about the tickets, you can contact the Customer Experience Center of Tele Ticket Service. Or send an e-mail to customer@teleticketservice.com.

For any other questions concerning your visit, please send an e-mail to info@stadsschouwburgantwerpen.be. You can reach the Stadsschouwburg Antwerpen administrative department every working day from 9.00 a.m. to 6 p.m. on +32 3 400 69 69. PLEASE NOTE, on this number you can NOT order tickets.